At hg88, protecting your personal data is a foundational commitment. This Privacy Policy explains in clear terms what information we collect, why we collect it, how it is used and protected, and what rights you have as an hg88 member based in Indonesia. We encourage you to read this document in full before creating an account.
All personal data stored on the hg88 Platform is protected using industry-standard 256-bit SSL encryption. Access is restricted to authorised personnel under strict confidentiality obligations.
hg88 does not sell, rent, or trade your personal information to unaffiliated third parties for marketing or commercial gain. Your data stays within the hg88 ecosystem.
You retain the right to access, correct, restrict, and request deletion of your personal data at any time. Submit a request to our support team and we will respond within 5 business days.
Payment details linked to BCA, BRI, BNI, Mandiri, OVO, DANA, and other Indonesian channels are collected solely to process transactions and are never stored beyond regulatory requirements.
hg88 uses cookies solely for session management, fraud prevention, and Platform analytics. We do not deploy third-party advertising cookies that track your behaviour across external websites.
When this Privacy Policy is materially updated, registered members receive advance notice via email or an in-Platform notification at least 7 days before the changes take effect.
Summary: hg88 collects only the personal data that is necessary to deliver our services, comply with regulatory obligations, and keep your account secure. We do not sell your data. You have the right to access, correct, and delete your information at any time. If you have questions, contact us at [email protected].
The following terms carry the meanings assigned below throughout this Privacy Policy:
hg88 collects Personal Data across several categories, depending on how you interact with the Platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID (KTP number), gender | Registration & KYC verification |
| Contact Data | Email address, mobile phone number, city of residence | Registration & account updates |
| Financial Data | Bank account number, bank name (e.g., BCA, BRI, Mandiri), e-wallet ID (OVO, DANA, GoPay) | Deposit & withdrawal requests |
| Transaction Data | Deposit history, withdrawal records, wager history, bonus activity | During active Platform use |
| Technical Data | IP address, device type, browser version, operating system, session timestamps | Automatically on Platform visit |
| Behavioural Data | Pages visited, game sessions, click paths, search queries within the Platform | During active Platform use |
| Communications Data | Support chat transcripts, email correspondence, complaint records | When contacting support |
hg88 does not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health information.
Personal Data is collected through the following channels:
hg88 processes your Personal Data for the following specific and legitimate purposes:
hg88 processes your Personal Data on the following legal grounds:
hg88 does not sell your Personal Data. We may share your data in the following limited circumstances:
Our Commitment: All third parties that receive Personal Data from hg88 are bound by contractual data-processing agreements that restrict the use of your data to the specific purpose for which it was shared. We do not permit third parties to use your data for their own commercial purposes.
hg88 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & Identity Data | Duration of account + 5 years after closure | AML / regulatory compliance |
| Financial & Transaction Data | 7 years from transaction date | Financial record-keeping obligations |
| KYC Documents | 5 years after account closure | Regulatory audit requirements |
| Support Communications | 3 years from last interaction | Dispute resolution reference |
| Technical & Behavioural Data | 13 months (rolling) | Platform analytics & fraud detection |
| Marketing Consent Records | Until consent is withdrawn + 2 years | Evidence of lawful marketing basis |
Upon expiry of the applicable retention period, Personal Data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any identifiable individual.
hg88 implements a layered approach to data security, combining technical, organisational, and procedural safeguards:
Despite these measures, no data transmission over the internet is entirely risk-free. hg88 strongly recommends that Members use strong, unique passwords, enable 2FA, and avoid accessing their accounts on shared or unsecured networks.
hg88 uses cookies and similar technologies to operate the Platform effectively. The following cookie categories are in use:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session authentication, login state, security tokens — the Platform cannot function without these | Session / up to 24 hours |
| Functional | Remembering language preferences, display settings, and recently visited game categories | Up to 30 days |
| Analytical | Aggregate, anonymised Platform usage statistics used to improve service performance | Up to 13 months |
| Fraud Prevention | Device fingerprinting and behaviour-pattern analysis to detect account takeover and bonus-abuse attempts | Up to 12 months |
hg88 does not deploy third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will impair your ability to log in and use the Platform.
As an hg88 Member, you have the following rights with respect to your Personal Data. To exercise any right, submit a written request to [email protected]. hg88 will respond within 5 business days:
Response Timeline: hg88 aims to acknowledge all privacy rights requests within 1 business day and to provide a substantive response within 5 business days. Complex requests involving large volumes of data may take up to 30 days; we will notify you if an extension is required.
hg88 is an adult-only platform. You must be at least 21 years of age to register an account and use any of our services. We do not knowingly collect Personal Data from individuals under 21 years of age.
As part of our KYC process, hg88 verifies the age of all Members before permitting withdrawals or access to certain Platform features. If hg88 discovers that Personal Data has been collected from a person under 21, the account will be immediately closed, all balances forfeited, and the data purged in accordance with our data-protection obligations.
If you are a parent or guardian and believe that a minor has accessed hg88 and provided personal information, please contact us immediately at [email protected] so that we can take appropriate action. All such reports are treated with strict confidentiality and urgency.
For any questions, concerns, or formal complaints relating to this Privacy Policy or hg88's data-processing practices, please contact our Data Protection team through the following channels:
hg88 takes all privacy complaints seriously. Upon receipt of a formal complaint, we will acknowledge it within 1 business day and provide a substantive response within 5 business days. If you are not satisfied with our response, you retain the right to escalate the matter to the relevant data-protection authority or gaming regulator under whose jurisdiction hg88 is licensed.
Policy Updates: hg88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. Material changes will be communicated to registered Members via email or in-Platform notification at least 7 days before taking effect. The "Effective Date" at the top of this page indicates when the current version came into force. Continued use of the Platform after the effective date of any revision constitutes your acceptance of the updated Policy.
Your trust is the foundation of everything we do at hg88. Review our full Terms & Conditions, learn about our Responsible Gaming tools, or visit our FAQ for quick answers to common questions.