hg88 believes that entertainment should never come at the cost of your wellbeing. This page is dedicated to responsible gaming — giving every member the information, tools, and support needed to keep gambling a safe and enjoyable activity. If you ever feel that gambling is becoming a problem, help is always available.
At hg88, responsible gaming is not a box to check — it is woven into the foundation of how we operate. We recognise that the vast majority of our members enjoy sports betting, live casino, togel (Indonesia's traditional numbers lottery), and slot gacor (online slot games) as a leisure activity without ever experiencing harm. For those who do encounter difficulties, we are committed to providing timely, effective, and non-judgmental support.
Responsible gaming means understanding that betting is entertainment, not a guaranteed income source. It means setting boundaries before you start a session, sticking to a budget you can genuinely afford to lose, and recognising when it is time to step away. hg88 actively provides tools to help you do exactly that — and our support team is available around the clock if you need to talk.
Golden Rule: Never bet with money set aside for rent, food, bills, or your family. Gambling should be funded only from discretionary income that you can afford to lose entirely.
Every hg88 member has access to the following responsible gaming tools at no cost, available immediately via your account settings or by contacting our support team.
Set a daily, weekly, or monthly cap on how much you can deposit into your hg88 account. Once a limit is active, it cannot be increased until the current period expires — giving you genuine budget control. Reductions take effect immediately.
Define the maximum amount you are willing to lose across a set period. When your loss threshold is reached, hg88 will automatically restrict further wagering until the period resets. This tool is especially useful for managing downswing sessions.
Configure a maximum continuous session duration. Once your chosen time has elapsed, you will receive a prominent on-screen notification prompting you to review your session. You can extend, pause, or end your session at that point.
Schedule recurring pop-up reminders at intervals of 15, 30, or 60 minutes. Each reminder displays your session duration and net result, helping you make informed decisions about whether to continue or take a break.
Take a short break of 24 hours, 48 hours, or 7 days. During a cool-off period your account is temporarily suspended — you will not be able to log in or place wagers. Promotional communications are also paused during this time.
Request a formal self-exclusion for 30, 90, or 180 days, or permanently. Once activated, hg88 will close your account and restrict re-registration for the elected period. This is the most robust tool for members who need a meaningful break.
All hg88 responsible gaming tools are free, self-service, and can be activated within minutes. Follow these steps:
Access your account via the main Platform. Make sure you are on the official hg88.cam domain before entering your credentials.
Navigate to the "My Account" section from the top-right menu and select "Responsible Gaming" from the settings sidebar.
Select from deposit limits, loss limits, session time limits, reality check reminders, cool-off periods, or self-exclusion. Configure the parameters that suit your situation.
Review the settings and confirm. Restrictions take effect immediately. You will receive a confirmation email to your registered address. Limit reductions are instant; limit increases require a mandatory cooling-off period.
If you prefer to activate any tool with the assistance of an agent, contact our 24/7 support team. Indonesian-speaking agents are available across WIB (UTC+7), WITA (UTC+8), and WIT (UTC+9). Email: [email protected]
| Tool | Options | Effective |
|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly — custom Rp amount | Instant |
| Loss Limit | Daily / Weekly / Monthly — custom Rp amount | Instant |
| Session Time Limit | 30 min / 1 hr / 2 hr / 4 hr / custom | Next login |
| Reality Check | Every 15 / 30 / 60 minutes | Instant |
| Cool-Off | 24 hrs / 48 hrs / 7 days | Instant |
| Self-Exclusion | 30 days / 90 days / 180 days / Permanent | Instant |
Important: All limit reductions and self-exclusions take effect immediately and cannot be reversed during the elected period. Limit increases require a mandatory 24-hour reflection window before taking effect — this delay is intentional, to protect you from impulsive decisions made during a losing session.
The earlier problem gambling is identified, the easier it is to address. If you recognise any of the following behaviours in yourself, you are encouraged to talk to our dedicated support team and to make use of the self-exclusion and cooling-off tools:
Take a moment to consider these questions honestly. Answering "yes" to several of them may indicate that gambling is starting to have a negative impact on your life — in which case we strongly recommend activating one of the protection tools above or speaking with our support team.
This checklist is an informal self-reflection tool and is not a substitute for a professional assessment. If you answered "yes" to three or more questions, please reach out to our support team or a qualified professional.
Self-exclusion is the most powerful protective tool at your disposal. It is a formal, binding commitment that you request from hg88 when you decide you need a meaningful period away from gambling.
A short-term break ideal if you need to recentre after a difficult week. Your account and promotional communications are suspended throughout.
A medium-term exclusion suited to members who feel they are losing control over their gambling habits and need structured time away.
A longer-term commitment for members who require substantial time to reset their habits and seek professional support if needed.
A lifetime self-exclusion from hg88. This is irreversible — you will not be permitted to re-register on the Platform under any circumstances.
During a self-exclusion period, hg88 will: close your account immediately; block re-registration with any new identity; pause all promotional messages and bonus offers; and retain your account data only as required for regulatory compliance. If you have a positive balance at the time of self-exclusion, it will be returned to you via your registered payment method.
If you feel that gambling is affecting your wellbeing, the most important step is to reach out. hg88's dedicated support team is trained to handle sensitive conversations with empathy, confidentiality, and respect. You can speak to us via live chat on the Platform — Indonesian-speaking agents are available 24/7 — or reach us by email at [email protected].
Beyond hg88, we encourage members to consider professional counselling services and support networks that can provide independent guidance. Seeking help is a sign of strength, not weakness. Our team is happy to signpost you to appropriate resources — simply ask via live chat and we will assist discreetly.
Please remember: It is never too late to take a step back. Whether you need to set a limit, take a short break, or exclude yourself entirely, the decision is always yours — and hg88 is here to support you through it.
Use this scale as a rough guide: healthy play is planned, budgeted, and time-limited. If you find yourself moving toward the caution or at-risk zone, it is time to activate the protection tools on this page.
hg88 is a strictly adult-only platform. To register an account and use any of our services, you must be a resident of Indonesia and at least 21 years of age. During account registration and KYC verification, we check your identity documents to confirm your age. Accounts opened by persons under 21 will be permanently closed, and any balance will be forfeited. Minors are strictly prohibited from using hg88 in any capacity.
Whether you have questions about our protection tools, want to review the full Terms & Conditions, or need to understand your rights under our Privacy Policy — our team is ready to assist you.